Hundreds of people who
bought fire-prone Samsung Galaxy Note 7 filed a class-action lawsuit demanding
compensation. Hours earlier, a South Korean investment advisory firm
recommended shareholders vote against vice-chairman Jay Y Lee joining the
board, in the strongest public
opposition so far to the
heir-apparent's ascension.
The twin setbacks come
as the phone maker grapples with the most serious crisis in its 47-year
history, the debacle surrounding the global recall of a phone that
has been documented overheating and bursting into flame. That brouhaha has
pierced the company's aura of invulnerability at home, and could prompt greater
scrutiny of a national champion that once could do no wrong.
After reports of Galaxy
Note 7 smartphones catching fire spread in early September, Samsung Electronics
executives debated how to respond. Some urged that it is rumor to defame the
brand while others thought that the authorities should act decisively.
In New York, a Samsung
Galaxy S7 Edge owner has claimed that the device which he received as a
replacement for the Note 7 exploded while charging.According to the PhoneArena
website, the person went to a popular US wireless carrier's store with a
damaged Samsung Galaxy S7 edge — the highest-selling device from the South
Korean tech giant. Three US customers from different states — Nevada,
Pennsylvania and California — have already complained about the fire-prone Note
7 devices and may go for a class-action lawsuit against Samsung.
In a setback to Samsung
Electronics on Monday, 527 owners of Galaxy Note 7 smartphone in South Korea
filed a class-action lawsuit against the company for inconvenience experienced
after the discontinuation of the device. According to the Harvest Law Office
here, the plaintiffs filed the case with the Seoul Central District Court,
seeking 500,000 won (US$440) in compensation each, Yonhap news agency reported.
While Samsung stated
that they took the decision to stop sales and shipments of Galaxy Note7
devices from 10th October as part of their commitment to customer safety. They have asked everyone with a Galaxy Note7 to
back up their data (click here for
details of how) and switch off the device.
Samsung assuered
its customers that the Galaxy Note7 is the only device affected.
Battery Software Update
In addition to the
Galaxy Note7 Replacement Programme Samsung will issue new software to all
Galaxy Note7 devices on Monday October 31st that will limit the battery charge
to 60% as an additional safety measure.
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